FREQUENTLY ASKED QUESTIONS

What is an experience gift, and how does it work?

An experience gift is a unique and memorable activity or adventure that you can gift to someone. To purchase, simply select the desired experience, choose a packaging option, and complete the checkout process. The recipient can then redeem the experience at their convenience. Please visit the How does it work section for more information.

How do I redeem my experience voucher?

To redeem your voucher, visit the Redeem Your Voucher section on our website. Enter your voucher details, and follow the provided instructions. It's a straightforward process.

Can I exchange or return an experience voucher?

Yes. You can exchange your experience voucher at any time, as long as it is still within its validity period and has not expired.

You can exchange it for another experience of the same or lower value. If you choose an experience of a higher value, you can simply pay the difference.

For more information on exchanges and returns, please refer to our Exchanges & Refunds policy for more details.

How long is my experience voucher valid for?

The validity period of an experience voucher may vary depending on the experience and our partners' terms.

The exact expiration date is clearly stated on your voucher, and this is the validity period that applies to your purchase. As validity periods may change over time, even for the same experience, please always refer to the information displayed on the voucher issued at the time of purchase.

Do you offer international delivery for physical gift packages?

Currently, we only offer delivery within the UAE. However, we do provide e-vouchers, which can be sent instantly via email to recipients worldwide.

What happens if my recipient doesn't like the experience I've gifted them?

No worries! If the recipient isn't thrilled with their experience, they can exchange it for another one before the voucher's expiry date.

Are there any additional costs or hidden fees when redeeming a voucher?

Generally, our experiences cover the cost of the activity itself. However, some experiences may have optional add-ons or upgrades that can incur additional charges. These details are typically outlined on our website.

How quickly will I receive my e-voucher after purchase?

You should receive your e-voucher in your email inbox within minutes of completing your purchase. If it doesn't arrive, please check your spam or junk folder.

Can I book a specific date and time for my experience?

Yes, you can choose your preferred date and time, provided that your voucher is still valid and the selected experience date is before the voucher’s expiration date.

All bookings are subject to the partner’s availability, available time slots, and applicable booking conditions. As availability can vary, we cannot guarantee a specific date or time in advance.

We recommend booking as early as possible to secure your preferred date and time.

Do you have any special offers or discounts available?

We occasionally run promotions and discounts. Keep an eye on our website and social media channels for updates on our latest offers.

What types of experiences do you offer?

Our experiences range from staycations to adventures, spa days or culinary delights. We offer a diverse range of options to suit different interests.

Can I purchase an experience as a gift for someone else?

Absolutely! Our experiences make fantastic gifts. During the checkout process, you can specify the recipient's details and add a personal message.

Are there age restrictions for certain experiences?

Some experiences may have age restrictions or recommendations. These details are provided on our website, so you can choose an experience suitable for the recipient.

Can I purchase multiple experiences in a single transaction?

Yes, you can add multiple experiences to your cart and purchase them together in one transaction for added convenience.

How do I track the delivery status of a physical gift package?

You can track the delivery of your physical gift package through the tracking information provided in your confirmation email.

What safety measures are in place for experiences?

We prioritise safety and adhere to local health guidelines. Please check the individual experience details for specific safety measures and requirements.

How can local small businesses partner with you?

We welcome collaborations with local small businesses that offer exciting activities and excellent customer service. Please reach out to partners@wondergifts.com to discuss partnership opportunities and co-marketing activities.

Can I purchase experiences as last-minute gifts?

Yes, we offer e-vouchers that can be instantly emailed to you, making them a great option for last-minute gifts.

Are there any restrictions on using vouchers during weekends or holidays?

Some experiences may have restrictions on weekends or holidays due to high demand. Please check with us at support@wondergifts.com for details on availability.

What payment methods do you accept?

We accept a variety of payment methods, including credit cards and apple pay. Please refer to our website for a complete list.

Can I customize the message on the gift packaging or voucher?

Yes, you can add a personalized message during the checkout process to make your gift extra special.

Are there any experiences specifically designed for children or families?

Yes, we offer a range of family-friendly experiences suitable for children and families to enjoy together.

How can I contact customer support if I have questions or issues?

You can reach our customer support team through the contact information provided on our website Contact us section.

Can I purchase experiences as a surprise for someone without revealing the details?

Absolutely! You can keep the experience details a surprise and share them with the recipient when they're ready to redeem their voucher.